This Refund Policy is part of our Terms of Service. It doesn't affect any rights you have under mandatory consumer law.
1. Full refund for unused packs
You can get a full refund of a pack if you ask within 14 days of buying it and no more than 100 MB of that pack's data has been used. This includes packs bought automatically by auto-renew: if a renewal charged you by surprise, tell us and we'll refund it under this section and turn auto-renew off. This lets you try the service with a small amount of traffic and change your mind.
2. Faults on our side
If you couldn't use the data you bought because of a problem with GeoMatch Proxy or our network, such as connections failing for a long period, being unable to match any location in a country we list, or being charged for data that wasn't added to your account, contact us. We'll fix the problem, add replacement data or refund the unused part of the pack, whichever is fair in the circumstances.
Matching a nearby city, region or country instead of the exact city, or a website choosing to block proxy traffic, isn't a fault, as explained in our Terms, but tell us if a location consistently doesn't work and we'll look into it.
3. What isn't refunded
- Data used beyond the limit in section 1, except under section 2.
- Data that has expired after 30 days.
- Data on accounts suspended or closed for breaching our Acceptable Use Policy or Terms.
- Data added free of charge, as a bonus or by our staff.
4. Your right to cancel (UK and EU consumers)
If you're a consumer in the UK or EU, you normally have 14 days to cancel a purchase of digital services. Because your data is available as soon as you pay, at checkout you ask us to start immediately and acknowledge that you lose the right to cancel once the data has been fully used. If you cancel within 14 days after using some of it, we'll refund the price less the proportion of the pack you used. Section 1 is often more generous; we'll apply whichever gives you more.
5. How to ask for a refund
Email hello@geomatchproxy.com from the address on your account, with the date of purchase or the receipt. We'll reply within 5 working days. Approved card refunds go back to the original card through Stripe, normally within 5 to 10 working days depending on your bank. Crypto payments are refunded through Cryptomus to a wallet address you give us, for the pack's price in the coin you paid with (or USDT), less network fees; we can't reverse a payment sent to the wrong address or network. The refunded data is removed from your balance.
6. Crypto underpayments and overpayments
If a crypto payment arrives short of the invoice, the pack isn't added automatically. Contact us and we'll either refund what arrived (less network fees) or add data once the balance is paid. Small overpayments are kept as part of the payment; contact us about larger ones.
7. Chargebacks
Please contact us before disputing a payment with your bank; it's usually quicker. While a dispute is open we may pause the account, and if a chargeback is made for a purchase that was used, we may close the account.